The Complete Guide To Customer Support: How To Turn Technical Assistance Into A Profitable Relationship

  • Publish Date: 2002-01-06
  • Binding: Paperback
  • Author: Joseph Fleischer Brendan Read
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Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

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